Outage in NetSuite
NetSuite SuiteAnswers | All Regions
Resolved MajorIncident Report
Summary AI Generated
NetSuite's SuiteAnswers service experienced a major outage affecting all regions, causing delays and errors when customers tried to submit support cases or download/submit forms in the NetSuite Account Center. The incident lasted 17 minutes and was fully resolved, with NetSuite advising customers to only contact support for critical issues during the outage.
We have identified an issue affecting SuiteAnswers impacting users in all regions.
Customer Impact: Customers may experience delays or errors submitting Support cases through SuiteAnswers or when downloading or submitting some forms located in the NetSuite Account Center.
We encourage you to only contact Support with critical issues until we resolve the problem. If you have a critical issue, please contact Support by phone.
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Latest Updates ( sorted recent to last )
RESOLVED
9 days ago - at 05/15/2026 07:38AM
We have resolved the issue affecting SuiteAnswers impacting users in all regions.
Customer Impact: Customers may have experienced delays or errors submitting Support cases through SuiteAnswers or when downloading or submitting some forms located in the NetSuite Account Center.
If you are still experiencing issues, please contact NetSuite Customer Support through your standard method.
Start Time: 2026-05-15T07:20:57.145000+00:00
End Time: 2026-05-15T07:32:19.714000+00:00
MONITORING
9 days ago - at 05/15/2026 07:32AM
We have identified an issue affecting SuiteAnswers impacting users in all regions.
Customer Impact: Customers may experience delays or errors submitting Support cases through SuiteAnswers or when downloading or submitting some forms located in the NetSuite Account Center.
We encourage you to only contact Support with critical issues until we resolve the problem. If you have a critical issue, please contact Support by phone.
IDENTIFIED
9 days ago - at 05/15/2026 07:30AM
We have identified an issue affecting SuiteAnswers impacting users in all regions.
Customer Impact: Customers may experience delays or errors submitting Support cases through SuiteAnswers or when downloading or submitting some forms located in the NetSuite Account Center.
We encourage you to only contact Support with critical issues until we resolve the problem. If you have a critical issue, please contact Support by phone.
INVESTIGATING
9 days ago - at 05/15/2026 07:24AM
We have identified an issue affecting SuiteAnswers impacting users in all regions.
Customer Impact: Customers may experience delays or errors submitting Support cases through SuiteAnswers or when downloading or submitting some forms located in the NetSuite Account Center.
We encourage you to only contact Support with critical issues until we resolve the problem. If you have a critical issue, please contact Support by phone.
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