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Outage in New Zealand Internet Exchange

[EMERGENCY OUTAGE] CHC-IX | CCL | pe1.chc2 Switch Reboot

Resolved Major
April 11, 2023 - Started almost 3 years ago
Official incident page

Incident Report

Our switch at Computer Concepts Limited (CCL) in CHC-IX has suffered the same management plane lockup as experienced recently by our switch at Christchurch Central Exchange (CCE). An emergency reboot is underway to resolve this now. This bug is also impacting statistics on https://metrics.ix.nz/ for any service on this switch. Unfortunately this issue was expected but was yet to be booked in for the fix, apologies for the short notice! Expected Downtime: ~5-10 minutes Summary of impact during this window: * ALL Members at CHC-IX should expect connectivity to rs2.chc.ix.nz to go down. * Members connected to pe1.chc2 should expect their port to go offline. BCP214 compliant filters will be applied toward their RS1 sessions to reduce the impact.

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Latest Updates ( sorted recent to last )
RESOLVED almost 3 years ago - at 04/11/2023 03:18PM

This incident has been resolved.

IDENTIFIED almost 3 years ago - at 04/11/2023 03:10PM

Our switch at Computer Concepts Limited (CCL) in CHC-IX has suffered the same management plane lockup as experienced recently by our switch at Christchurch Central Exchange (CCE).

An emergency reboot is underway to resolve this now. This bug is also impacting statistics on https://metrics.ix.nz/ for any service on this switch.

Unfortunately this issue was expected but was yet to be booked in for the fix, apologies for the short notice!

Expected Downtime: ~5-10 minutes

Summary of impact during this window:
* ALL Members at CHC-IX should expect connectivity to rs2.chc.ix.nz to go down.
* Members connected to pe1.chc2 should expect their port to go offline. BCP214 compliant filters will be applied toward their RS1 sessions to reduce the impact.

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