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Outage in New Zealand Internet Exchange

[PORTAL] Card Payment Failures | Merchant Issues

Resolved Major
March 31, 2026 - Started 19 days ago - Lasted about 8 hours
Official incident page

Incident Report

We are currently investigating an issue with our payment gateway which is causing card payments to fail, this appears to be a regression of an older issue with the merchant and fixes are underway to resolve.

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Latest Updates ( sorted recent to last )
RESOLVED 18 days ago - at 04/01/2026 06:07AM

This issue has now been resolved by the merchant and payments are successfully processing.

IDENTIFIED 19 days ago - at 04/01/2026 04:30AM

We are still waiting on a fix from our Merchant, currently no ETA at the moment but we will continue to follow up and notify of any significant changes.

IDENTIFIED 19 days ago - at 04/01/2026 01:27AM

The merchant has confirmed a flag on our account was missed during a recent migration with their card gateway system, the merchant is now working with the card gateway processor to resolve this urgently.

IDENTIFIED 19 days ago - at 03/31/2026 10:45PM

We are currently investigating an issue with our payment gateway which is causing card payments to fail, this appears to be a regression of an older issue with the merchant and fixes are underway to resolve.

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