Outage in New Zealand Internet Exchange
[OUTAGE] AKL-IX | VDC Albany (pe2.akl2)
Resolved Major
March 31, 2023 - Started almost 3 years ago
Official incident page
Official incident page
Incident Report
Our switch at VDC Albany crashed and is back online, investigations are underway.
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Latest Updates ( sorted recent to last )
RESOLVED
almost 3 years ago - at 03/31/2023 01:41AM
The findings remain indeterminate, with a transient issue being the tentative cause. Nevertheless, we have cold spare hardware at the ready in the event that the problem recurs and is determined to be a hardware fault necessitating equipment replacement. We apologise for any inconvenience caused by this unforeseen event.
MONITORING
almost 3 years ago - at 03/31/2023 12:42AM
The issue stemmed from an ephemeral event driver corruption, leading to a watchdog-triggered system reset. We are reaching out to our vendor for further examination, as recurring incidents point to hardware failure that warrants an RMA. We are currently monitoring the situation while gathering and analysing debug logs.
IDENTIFIED
almost 3 years ago - at 03/31/2023 12:07AM
Our switch at VDC Albany crashed and is back online, investigations are underway.
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