Outage in NewBanking

Experiencing issues with Passport validation

Resolved Major
September 20, 2023 - Started about 2 years ago - Lasted about 1 hour
Official incident page

Incident Report

We are currently experiencing irregularities with the 3rd party service for passport validation and are investigating the issue.
Components affected
NewBanking Onboarding Wizard

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Latest Updates ( sorted recent to last )
RESOLVED about 2 years ago - at 09/20/2023 01:28PM

This incident has been resolved.

INVESTIGATING about 2 years ago - at 09/20/2023 12:30PM

The issue has been solved by our 3rd party service.

INVESTIGATING about 2 years ago - at 09/20/2023 12:17PM

We are continuing to investigate this issue.

INVESTIGATING about 2 years ago - at 09/20/2023 12:15PM

We are currently experiencing irregularities with the 3rd party service for passport validation and are investigating the issue.

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