Outage in NewBanking
Issue with ComplyAdvantage screenings
Resolved Major
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Outage Details
Our calls to ComplyAdvantage are timing out. We suspect that ComplyAdvantage is having issues. We are in contact with them to resolve the issue.
Components affected
NewBanking ComplyAdvantage IntegrationLatest Updates ( sorted recent to last )
RESOLVED
4 days ago - at 09/11/2025 09:41AM
This incident has been resolved.
MONITORING
5 days ago - at 09/10/2025 02:20PM
ComplyAdvantage service seems to be operational again, but we are keeping an eye on the logs for the next period to confirm the stability.
INVESTIGATING
5 days ago - at 09/10/2025 02:10PM
Our calls to ComplyAdvantage are timing out. We suspect that ComplyAdvantage is having issues. We are in contact with them to resolve the issue.
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