Outage in NewBanking

Issue with ComplyAdvantage screenings

Resolved Major
September 10, 2025 - Started about 2 months ago - Lasted about 20 hours
Official incident page

Incident Report

Our calls to ComplyAdvantage are timing out. We suspect that ComplyAdvantage is having issues. We are in contact with them to resolve the issue.

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Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 09/11/2025 09:41AM

This incident has been resolved.

MONITORING about 2 months ago - at 09/10/2025 02:20PM

ComplyAdvantage service seems to be operational again, but we are keeping an eye on the logs for the next period to confirm the stability.

INVESTIGATING about 2 months ago - at 09/10/2025 02:10PM

Our calls to ComplyAdvantage are timing out. We suspect that ComplyAdvantage is having issues. We are in contact with them to resolve the issue.

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