Outage in NewBanking
Issue with ComplyAdvantage screenings
Resolved MajorIncident Report
Our calls to ComplyAdvantage are timing out. We suspect that ComplyAdvantage is having issues. We are in contact with them to resolve the issue.
Components affected
NewBanking ComplyAdvantage IntegrationNeed to monitor NewBanking outages?
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Latest Updates ( sorted recent to last )
RESOLVED
about 2 months ago - at 09/11/2025 09:41AM
This incident has been resolved.
MONITORING
about 2 months ago - at 09/10/2025 02:20PM
ComplyAdvantage service seems to be operational again, but we are keeping an eye on the logs for the next period to confirm the stability.
INVESTIGATING
about 2 months ago - at 09/10/2025 02:10PM
Our calls to ComplyAdvantage are timing out. We suspect that ComplyAdvantage is having issues. We are in contact with them to resolve the issue.
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