Outage in NewBanking
Unable to open documents
Resolved MinorIncident Report
Summary AI Generated
**NewBanking** experienced a 1.2-hour incident where users were unable to open documents within the Business Account platform. A temporary workaround allowed users to download documents to view them locally. A fix was implemented and the incident was resolved.
We are currently investigating the issue with unable to open documents in the platform.
As a workaround, it is possible to download the document to display it on your own device: https://cleanshot.com/share/kvBtcXd4
Components affected
NewBanking Business AccountTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
14 days ago - at 07/09/2026 12:02PM
A fix has been implemented and we are monitoring the results.
INVESTIGATING
14 days ago - at 07/09/2026 10:55AM
We are currently investigating the issue with unable to open documents in the platform.
As a workaround, it is possible to download the document to display it on your own device: https://cleanshot.com/share/kvBtcXd4
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