Outage in Nexcess

Containerhost Service Interruption us-midwest-1 DataCenter

Resolved Minor
June 30, 2022 - Started over 2 years ago - Lasted about 3 hours
Official incident page

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Outage Details

We are currently investigating a performance and connection issues involving a subset of containerhosts in our us-midwest-1, Southfield, MI Data Center. Affected websites may experience issues connecting to ElasticSearch, Varnish, and RabbitMQ continerhosts, which may affect website performance. Systems and Network Engineers are engaged and are working to return service as quickly as possible. We apologize for the inconvenience and we appreciate your patience as our teams work to restore service. Additional updates will be provided as soon as they are made available. If you have any further questions or concerns, please feel free to reach out to us at support@nexcess.net or call us at 1-866-639-2377 in the Americas, +0-808-196-5715 in the UK or 1-313-279-0722 international.
Components affected
Nexcess us-midwest-1
Latest Updates ( sorted recent to last )
MONITORING over 2 years ago - at 06/30/2022 11:58PM

All containerhost services in us-midwest-1 should now be operational. We are monitoring these hosts to ensure stability.

If you have any further questions or concerns, please feel free to reach out to us at support@nexcess.net or call us at 1-866-639-2377 in the Americas, +0-808-196-5715 in the UK or 1-313-279-0722 international.

IDENTIFIED over 2 years ago - at 06/30/2022 11:29PM

Nexcess Systems Engineers have identified the issue and are implementing a fix. Affected services will begin reconnecting to their containerhosts. We will monitor the results as they come up. Additional updates will be provided as they are made available.

If you have any further questions or concerns, please feel free to reach out to us at support@nexcess.net or call us at 1-866-639-2377 in the Americas, +0-808-196-5715 in the UK or 1-313-279-0722 international.

INVESTIGATING over 2 years ago - at 06/30/2022 08:50PM

We are currently investigating a performance and connection issues involving a subset of containerhosts in our us-midwest-1, Southfield, MI Data Center. Affected websites may experience issues connecting to ElasticSearch, Varnish, and RabbitMQ continerhosts, which may affect website performance. Systems and Network Engineers are engaged and are working to return service as quickly as possible. We apologize for the inconvenience and we appreciate your patience as our teams work to restore service. Additional updates will be provided as soon as they are made available.

If you have any further questions or concerns, please feel free to reach out to us at support@nexcess.net or call us at 1-866-639-2377 in the Americas, +0-808-196-5715 in the UK or 1-313-279-0722 international.

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