Outage in Nexcess

my.nexcess.net portal/login Issue

Resolved Minor
December 18, 2024 - Started about 1 year ago - Lasted about 7 hours
Official incident page

Incident Report

We are investigating an emergent issue impacting access to the client portal. Our support will also be degraded during this incident. If you have any questions or concerns, please email our support team at support@nexcess.net or via live chat.
Components affected
Nexcess Customer Portal

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Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 12/18/2024 05:36PM

This incident has been resolved.

MONITORING about 1 year ago - at 12/18/2024 03:46PM

Our team has implemented a fix, and the system operates as expected. We are actively monitoring its performance.

If you have any questions or concerns, please email our support team at support@nexcess.net or contact us via live chat.

INVESTIGATING about 1 year ago - at 12/18/2024 10:48AM

As an update, it's also impacting the new sign-up and plan purchase. Our Data centre operations and system operations team are working on resolving it as soon as possible.

If you have any questions or concerns, please email our support team at support@nexcess.net or contact us via live chat.

INVESTIGATING about 1 year ago - at 12/18/2024 10:25AM

We are investigating an emergent issue impacting access to the client portal. Our support will also be degraded during this incident.

If you have any questions or concerns, please email our support team at support@nexcess.net or via live chat.

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