Outage in Nexcess

DNS Service Disruption

Resolved Minor
October 09, 2024 - Started about 1 year ago - Lasted about 3 hours
Official incident page

Incident Report

We are currently investigating an issue where a portion of DNS Services are degraded. This impacts other platform features as well. We will post further updates as we have more information. If you have any questions or concerns, please contact our support team by emailing support@nexcess.net, client portal ticket or live chat.
Components affected
Nexcess Global DNS

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Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 10/09/2024 02:11PM

We haven't observed any issues since the fix was implemented. Thank you for your patience as our team worked to resolve the issue.

If you have any questions or concerns, please contact our support team by emailing support@nexcess.net, client portal ticket and live chat.

MONITORING about 1 year ago - at 10/09/2024 11:56AM

Our System Engineer has fixed the DNS issue, and they are reporting online now. We are actively monitoring the services.

If you have any questions or concerns, please get in touch with our support team by emailing support@nexcess.net, using the client portal ticket, or live chat.

INVESTIGATING about 1 year ago - at 10/09/2024 11:01AM

We are currently investigating an issue where a portion of DNS Services are degraded. This impacts other platform features as well. We will post further updates as we have more information.

If you have any questions or concerns, please contact our support team by emailing support@nexcess.net, client portal ticket or live chat.

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