Outage in Nexcess

DNS Service Disruption

Resolved Major
October 17, 2024 - Started about 1 year ago - Lasted 12 days
Official incident page

Incident Report

We are investigating an issue where a portion of DNS Services are degraded. This impacts other platform features as well. We will post further updates as we have more information. If you have any questions or concerns, please contact our support team by emailing support@nexcess.net, using the client portal ticket, or live chat.
Components affected
Nexcess Global DNS

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Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 10/29/2024 08:07PM

This incident has been resolved.

MONITORING about 1 year ago - at 10/25/2024 07:11PM

We have implemented a change and are monitoring the results.

If you have any questions or concerns, please contact our support team by emailing support@nexcess.net, using the client portal ticket, or live chat.

INVESTIGATING about 1 year ago - at 10/24/2024 01:15PM

We are investigating an issue where a portion of DNS Services are degraded. This impacts other platform features as well. We will post further updates as we have more information.

If you have any questions or concerns, please contact our support team by emailing support@nexcess.net, using the client portal ticket, or live chat.

MONITORING about 1 year ago - at 10/21/2024 06:16PM

The DNS service is currently stable, and we're monitoring it.

If you have any questions or concerns, please contact our support team by emailing support@nexcess.net, using the client portal ticket, or live chat.

INVESTIGATING about 1 year ago - at 10/17/2024 10:46AM

We are investigating an issue where a portion of DNS Services are degraded. This impacts other platform features as well. We will post further updates as we have more information.

If you have any questions or concerns, please contact our support team by emailing support@nexcess.net, using the client portal ticket, or live chat.

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