Outage in Nexcess

Nexcess Client portal Down

Resolved Minor

February 05, 2025 - Started about 1 year ago - Lasted 43 minutes
Official incident page

Incident Report

We are currently investigating an emergent issue that is impacting access to the client portal. Our support will be degraded during this incident as well. We apologize for the inconvenience. This post will be updated as soon as more information is available. If you have any further questions or concerns, please feel free to reach out to us by live chat in your customer portal (https://my.nexcess.net/), by emailing support@nexcess.net or by calling us at 866-639-2377, 1-313-279-0722 (international)

Components affected

Nexcess Customer Portal

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Latest Updates ( sorted recent to last )

RESOLVED about 1 year ago - at 02/05/2025 10:40AM

This incident has been resolved.

INVESTIGATING about 1 year ago - at 02/05/2025 09:58AM

We are currently investigating an emergent issue that is impacting access to the client portal. Our support will be degraded during this incident as well.
We apologize for the inconvenience. This post will be updated as soon as more information is available.

If you have any further questions or concerns, please feel free to reach out to us by live chat in your customer portal (https://my.nexcess.net/), by emailing support@nexcess.net or by calling us at 866-639-2377, 1-313-279-0722 (international)

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