Outage in Nexcess

DNS Service Disruption

Resolved Minor

April 01, 2025 - Started about 1 year ago - Lasted about 3 hours
Official incident page

Incident Report

We are investigating an issue with new DNS records not propagating as expected. Our team is actively working on a resolution and will provide updates as soon as possible. If you have any questions or concerns, please email our support team at support@nexcess.net using the client portal ticket or live chat.

Components affected

Nexcess Global DNS

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Latest Updates ( sorted recent to last )

RESOLVED about 1 year ago - at 04/01/2025 05:39PM

The DNS propagation issue has been fully resolved. All services should now be functioning as expected. Thank you for being so patient!

If you have any questions or concerns, please email our support team at support@nexcess.net using the client portal ticket or live chat.

IDENTIFIED about 1 year ago - at 04/01/2025 05:25PM

Our team has identified the cause of the issue and is actively working on a complete resolution. We will provide further updates as progress continues.

If you have any questions or concerns, please email our support team at support@nexcess.net using the client portal ticket or live chat.

INVESTIGATING about 1 year ago - at 04/01/2025 02:37PM

We are investigating an issue with new DNS records not propagating as expected. Our team is actively working on a resolution and will provide updates as soon as possible.

If you have any questions or concerns, please email our support team at support@nexcess.net using the client portal ticket or live chat.

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