Outage in Nexthink
CPU Time Missing in Execution Events
Resolved MinorIncident Report
Summary AI Generated
Nexthink experienced an issue where CPU time values were missing or showing as null in execution event metrics across clusters. The problem affected execution event reporting for approximately 7 days before being mitigated, with CPU time values restored including for events captured during the outage period. A permanent fix was implemented and the incident was fully resolved after monitoring confirmed system stability.
We are currently investigating an issue affecting execution event metrics. Some users may observe missing or null CPU time values across clusters. Our team is actively working to identify the cause and restore full functionality as soon as possible.
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Latest Updates ( sorted recent to last )
RESOLVED
about 1 month ago - at 05/07/2026 03:55PM
This incident has been resolved. We have implemented a permanent fix for the issue affecting CPU time reporting in execution event metrics, and services are operating normally. Thank you for your patience.
MONITORING
about 2 months ago - at 04/30/2026 04:48PM
We have mitigated the issue affecting execution event metrics. CPU time values are now being reported correctly, including for events captured during the affected period. We are continuing to monitor the system to ensure stability.
INVESTIGATING
about 2 months ago - at 04/30/2026 10:30AM
We are currently investigating an issue affecting execution event metrics. Some users may observe missing or null CPU time values across clusters. Our team is actively working to identify the cause and restore full functionality as soon as possible.
Latest Nexthink outages
Degraded Execution Data Visibility - about 2 months ago
Collaboration Experience Queries & Dashboards Unavailable - 3 months ago
Nexthink Service Degradation: DEX score is not visible - 3 months ago
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