Outage in Nexthink
High DEX Score Calculation
Resolved MinorIncident Report
Summary AI Generated
A bug in Nexthink caused DEX scores to appear artificially inflated for some users for approximately 2.7 hours. A fix was applied, restoring accurate score calculations. The issue has been fully resolved with no further action required.
We identified an issue that may have caused DEX scores to appear higher than expected temporarily for some users. A fix has been applied, and scores now reflect the expected calculation.
We will continue to monitor and validate the applied fix.
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Latest Updates ( sorted recent to last )
RESOLVED
6 days ago - at 10/08/2026 02:33PM
The issue affecting DEX score calculation has been resolved. Scores now reflect the expected calculation, and no further action is required.
MONITORING
6 days ago - at 10/08/2026 11:53AM
We identified an issue that may have caused DEX scores to appear higher than expected temporarily for some users. A fix has been applied, and scores now reflect the expected calculation.
We will continue to monitor and validate the applied fix.
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