Nexthink experienced a 10.7-hour incident where unexpected load on the Workflow execution service caused workflows to be delayed or stuck in an "In progress" state. Multiple mitigation attempts were required before a fix was successfully implemented. The issue was fully resolved after a monitoring period confirmed workflow executions had returned to normal.
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Following the monitoring period, we can confirm that this issue has been resolved and workflow executions are operating normally. Thank you for your patience while our teams worked to resolve it.
A fix has been implemented, and workflow executions has returned to normal. We will continue to monitor the service for the next hour to ensure continued stability. Thank you for your patience.
Our teams are still investigating this issue. The steps taken so far haven't fully fixed it, so some workflows may still be delayed. Thank you for your understanding
Mitigation steps have been put in place to resume processing of workflow execution requests. We expect all backlogged requests to be processed as part of this. We will keep you informed as the situation progresses.
We have identified an issue affecting Workflow execution. Unexpected load on Workflow execution is causing some workflows to be delayed or remain in an "In progress" state longer than expected. Our team is working to stabilize the service and process the backlog.
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