Outage in Nexthink
Degraded New Collector Connectivity
Resolved MinorIncident Report
Summary AI Generated
Nexthink experienced a 7-hour minor incident where new Collector connections failed to establish, resulting in delayed or incomplete data collection for some customers. A fix was implemented and the service was monitored for stability before being confirmed fully resolved.
We are currently investigating an issue affecting new Collector connections. Some customers may experience difficulties establishing new Collector connections, which may result in delayed or incomplete data collection.
Our team is actively investigating the issue and working to restore full functionality as quickly as possible. We will provide further updates as more information becomes available.
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Latest Updates ( sorted recent to last )
RESOLVED
about 1 month ago - at 07/01/2026 03:46PM
We confirm this incident has been resolved, and new Collector connections are now being established successfully. The service is operating normally.
Thank you for your patience while we worked to resolve this issue.
MONITORING
about 1 month ago - at 07/01/2026 08:54AM
We have implemented a fix for the issue affecting new Collector connections. New Collector connections are now being established successfully.
Our team is continuing to monitor the service to ensure stability before closing this incident. We will provide a final update once monitoring is complete.
INVESTIGATING
about 1 month ago - at 07/01/2026 08:45AM
We are currently investigating an issue affecting new Collector connections. Some customers may experience difficulties establishing new Collector connections, which may result in delayed or incomplete data collection.
Our team is actively investigating the issue and working to restore full functionality as quickly as possible. We will provide further updates as more information becomes available.
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