Outage in ngrok
Users who install ngrok via the Microsoft Store encounter a fatal panic immediately on starting an endpoint.
Resolved MajorIncident Report
Summary AI Generated
The ngrok agent installed via Microsoft Store on Windows experienced fatal panics when users attempted to start endpoints, while other installation methods and platforms remained unaffected. The engineering team identified the issue and released agent version 3.39.1 to resolve the problem. The incident lasted 2.1 hours and was fully resolved once the updated version became available through the Microsoft Store.
Users who have installed the ngrok agent via the Microsoft Store on Windows are seeing fatal panics on endpoint startup on the most recent agent version. Non Windows users and Windows users installing via other channels should not be impacted.
Components affected
ngrok Agent and LibrariesTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
24 days ago - at 04/28/2026 04:28PM
Agent version 3.39.1 is now available in the Microsoft Store.
MONITORING
24 days ago - at 04/28/2026 03:24PM
Agent version 3.39.1 has been released to all channels. Once approved by Microsoft, the new build will be available via the Microsoft Store.
IDENTIFIED
24 days ago - at 04/28/2026 02:44PM
We expect a new version of the agent that resolves this issue to be available within the next hour.
IDENTIFIED
24 days ago - at 04/28/2026 02:30PM
The issue has been identified and the engineering team is working on the fix.
INVESTIGATING
24 days ago - at 04/28/2026 02:29PM
Users who have installed the ngrok agent via the Microsoft Store on Windows are seeing fatal panics on endpoint startup on the most recent agent version. Non Windows users and Windows users installing via other channels should not be impacted.
Latest ngrok outages
Download of the ngrok binary are returning 500 errors - about 2 months ago
Mac OS Agent Download is currently broken - 3 months ago
Slowness in Traffic Inspector Data Viewing - 4 months ago
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