Outage in NinjaOne

SMS MFA messages not being sent

Resolved Minor
June 15, 2023 - Started about 2 years ago
Official incident page

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Outage Details

We are currently investigating this issue.
Latest Updates ( sorted recent to last )
RESOLVED about 2 years ago - at 06/17/2023 12:42AM

This incident has been resolved.

MONITORING about 2 years ago - at 06/17/2023 12:42AM

MFA SMS messages are being delivered with a significantly higher success rate. If you continue to experience issues with MFA, please reach out to support for assistance.

MONITORING about 2 years ago - at 06/16/2023 11:44PM

T-Mobile has applied a fix which is currently being propagated throughout their systems. NinjaOne is actively monitoring our SMS failures to ensure the change is effective before closing the incident.

IDENTIFIED about 2 years ago - at 06/16/2023 02:37PM

SMS MFA performance has improved, however, there are still seeing intermittent issues that are being investigated affecting all regions. More updates to follow

IDENTIFIED about 2 years ago - at 06/16/2023 01:07PM

We are continuing to work on a fix for this issue.

IDENTIFIED about 2 years ago - at 06/15/2023 10:01PM

We are continuing to work on a fix for this issue.

IDENTIFIED about 2 years ago - at 06/15/2023 08:49PM

We have identified an issue with a specific carrier and are working to resolve the issue.

IDENTIFIED about 2 years ago - at 06/15/2023 08:48PM

We are continuing to work on a fix for this issue.

IDENTIFIED about 2 years ago - at 06/15/2023 07:56PM

We are continuing to work on a fix for this issue.

IDENTIFIED about 2 years ago - at 06/15/2023 06:28PM

The issue has been identified and a fix is being implemented.

INVESTIGATING about 2 years ago - at 06/15/2023 05:10PM

We are currently investigating this issue.

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