EU - Performance Degraded

This incident has been resolved.

NinjaOne is aware that service issues continue to affect customer performance. We are continuing our investigation and will provide regular status updates. Please contact Support for additional assistance at support@ninjarmm.com

We've completed maintenance and will continue to monitor. Thank you for your patience.

We will be performing maintenance in this region to bring online additional capacity for our Agent services. As part of this work, we need to restart all Agent endpoints at the conclusion of the maintenance. Ninja Agents will disconnect and reconnect automatically during this restart, and any data local agent collected during the disruption will be stored locally and resent when the agent reconnects to our servers. We will continue to provide updates accordingly. Thank You

NinjaOne is aware that service issues continue to affect customer performance. We are continuing our investigation and will provide regular status updates. Please contact Support for additional assistance at support@ninjarmm.com

We've completed maintenance and will continue to monitor. Thank you for your patience.

We are currently verifying the results of this maintenance. We continue to monitor the situation in the region accordingly. thank you.

We are continuing the final phases and validating the changes made with this maintenance. We will continue to provide updates accordingly. Thank you.

The Maintenance is still in progress. We will send continued updates on progress and upon completion. Thank you.

In response to the evolving situation, we are performing maintenance on our database backend systems that support our Agent Reporting Services. As we perform that maintenance, Agents will be disconnected for approximately 10 mins and will automatically reconnect at the end of the maintenance. As a reminder, your data is locally saved during this time and all data will be sent once your connection is reestablished.

These changes are one part of overall improvements we are making to address the current stability issues in the region. Thank you for your continued patience. We will update you again soon.

We have temporarily disabled Full Text Search in our Ticketing service. We don't believe this to be root cause, but is contributing to increased load on the database. We plan to re-enable after we continuing working to mitigate the broader stability issues.

We are seeing Ninja Remote metrics indicate the service is returning to a healthy state, however we are continuing to experience page load timeouts and intermittent delays in the UI. We are working on stabilizing these components currently.

We are continuing to investigate this issue.

NinjaOne has identified a service issue that may affect customer performance. We are currently investigating and will provide regular status updates. Any customers having issues with the Ninja Application can contact Support for assistance at support@ninjarmm.com.

Thank you for your patience.