Outage in NLX
Degraded NLX services performance
Resolved Major
December 07, 2021 - Started over 4 years ago
Official incident page
Official incident page
Incident Report
10:30 AM EST - Customers reported increased error rates when accessing resources in NLX services, including Dialog Studio and Voice Insights.
10:45 AM EST - We are investigating reports of increased error rates for users accessing NLX services.
11:00 AM EST - We have identified the issue. The root cause of this issue is an impairment of several network devices in the US-EAST-1 Region on AWS.
12:00 PM EST - We continue to experience increased API error rates.
4:40 PM EST - We are starting to see some recovery.
5:30 PM EST - The issue has been resolved and all services have been restored to normal operation.
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Latest Updates ( sorted recent to last )
RESOLVED
over 4 years ago - at 12/07/2021 09:43PM
10:30 AM EST - Customers reported increased error rates when accessing resources in NLX services, including Dialog Studio and Voice Insights.
10:45 AM EST - We are investigating reports of increased error rates for users accessing NLX services.
11:00 AM EST - We have identified the issue. The root cause of this issue is an impairment of several network devices in the US-EAST-1 Region on AWS.
12:00 PM EST - We continue to experience increased API error rates.
4:40 PM EST - We are starting to see some recovery.
5:30 PM EST - The issue has been resolved and all services have been restored to normal operation.
Latest NLX outages
Degraded NLX services performance - 6 months ago
Degraded NLX services performance - almost 3 years ago
Degraded NLX Studio resource performance - almost 5 years ago
Login Failure - about 5 years ago
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