Outage in NLX
Degraded NLX services performance
Resolved MinorIncident Report
3:30 AM EST - Customers reported increased error rates when accessing resources in NLX services, including Admin Hub and the NLX Platform console.
4:24 AM EST - We have identified the issue. The root cause of this issue is an impairment of several APIs in the US-EAST-1 Region on AWS.
6:00 AM EST - We are starting to see services recover.
8:40 AM EST - We continue to experience intermittent API error rates.
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Latest Updates ( sorted recent to last )
RESOLVED
6 months ago - at 10/21/2025 12:55AM
This incident has been resolved.
MONITORING
6 months ago - at 10/20/2025 07:43PM
3:30 AM EST - Customers reported increased error rates when accessing resources in NLX services, including Admin Hub and the NLX Platform console.
4:24 AM EST - We have identified the issue. The root cause of this issue is an impairment of several APIs in the US-EAST-1 Region on AWS.
6:00 AM EST - We are starting to see services recover.
8:40 AM EST - We continue to experience intermittent API error rates.
Latest NLX outages
Degraded NLX services performance - almost 3 years ago
Degraded NLX services performance - over 4 years ago
Degraded NLX Studio resource performance - almost 5 years ago
Login Failure - about 5 years ago
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