Outage in Northpass
Application Outage
Resolved Major
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Outage Details
Latest Updates ( sorted recent to last )
Between 14:22 and 14:46 EDT today, our entire application was unavailable due to an unexpected memory exhaustion in our backend layer.
Root Cause:
A high-volume enrolment process caused backend cache errors leading to an "Out of Memory" condition.
Preventative Measures
Script Throttling: We'll introduce rate-limiting for large-scale data loads.
Capacity Expansion: Backend cache memory limits were increased.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We are currently investigating this issue.
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