Outage in Northpass

Elevated API Errors - user access login error

Resolved Major
September 09, 2025 - Started 4 months ago - Lasted about 16 hours
Official incident page

Incident Report

We're experiencing an elevated level of API errors and are currently looking into the issue.
Components affected
Northpass App

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Latest Updates ( sorted recent to last )
RESOLVED 4 months ago - at 09/10/2025 09:57AM

This incident has been resolved.

MONITORING 4 months ago - at 09/10/2025 01:43AM

We are continuing to monitor for issues. Customers and Learners may experience slower page loads as services recover.

MONITORING 4 months ago - at 09/10/2025 12:44AM

We are continuing to monitor for issues. Customers and Learners may experience slower page loads as services recover.

MONITORING 4 months ago - at 09/09/2025 11:43PM

We are continuing to monitor for any further issues.

MONITORING 4 months ago - at 09/09/2025 10:45PM

Applications are stable but we are still monitoring and checking for slowness.

MONITORING 4 months ago - at 09/09/2025 09:43PM

We are continuing to monitor for any further issues.

MONITORING 4 months ago - at 09/09/2025 08:17PM

We are continuing to monitor for any further issues.

MONITORING 4 months ago - at 09/09/2025 07:13PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 4 months ago - at 09/09/2025 07:04PM

The issue has been identified and a fix is being implemented.

INVESTIGATING 4 months ago - at 09/09/2025 06:32PM

We are continuing to investigate this issue.

INVESTIGATING 4 months ago - at 09/09/2025 06:08PM

We are continuing to investigate this issue.

INVESTIGATING 4 months ago - at 09/09/2025 05:52PM

We are continuing to investigate this issue.

INVESTIGATING 4 months ago - at 09/09/2025 05:48PM

We are continuing to investigate this issue. Admins and end users are experiencing errors when logging in

INVESTIGATING 4 months ago - at 09/09/2025 05:42PM

We're experiencing an elevated level of API errors and are currently looking into the issue.

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