Degraded Performance Due to Upstream Service Provider

This incident has been resolved.

We are continuing to monitor as we work through the backlog.

Our cloud service provider has restored functionality. Customers may continue to experience delays in the below areas as we work through the backlog.
• Event synchronization between HubSpot and our platform
• Delivery of Analytics Data in dashboards and reports
• Data sync between Customer Education and Gainsight

Start time: 07:10 UTC
Impact: Partial degradation of integrations and data synchronization

We are continuing to monitor the situation closely as our cloud provider works through mitigation efforts.
Users may still notice delays in the following areas at this time:
• Event synchronization between HubSpot and our platform
• Delivery of Analytics Data in dashboards and reports
• Data sync between Customer Education and Gainsight

We continue to work with the third-party vendor in an effort to resolve the ongoing issue. Users may continue to notice delays in:
• Event synchronization between HubSpot and our platform
• Delivery of Analytics Data in dashboards and reports
• Data sync between Customer Education and Gainsight

The vendor has acknowledged and is actively working to resolve this.

We continue to work with the third-party vendor in an effort to resolve the ongoing issue. Users may continue to notice delays in:
• Event synchronization between HubSpot and our platform
• Delivery of Analytics Data in dashboards and reports
• Data sync between Customer Education and Gainsight

The vendor has acknowledged and is actively working to resolve this.

Start time: 07:10 UTC
Impact: Partial degradation of integrations and data synchronization

We are currently experiencing degraded performance caused by an upstream service provider. As a result, users may notice delays in:
• Event synchronization between HubSpot and our platform
• Delivery of Analytics Data in dashboards and reports
• Data sync between Customer Education and Gainsight

Our team has identified that the issue originates from one of our upstream partners, and we are actively monitoring their status while working on mitigation steps to minimize impact.