Outage in Npay

Nets Finland Mastercard transaction failures

Resolved Major
January 05, 2026 - Started 9 days ago - Lasted about 13 hours
Official incident page

Incident Report

We are seeing Mastercard transactions failing with Nets Finland acquiring. VISA seems unaffected. We are investigating.
Components affected
Npay Nets Finland

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Latest Updates ( sorted recent to last )
RESOLVED 8 days ago - at 01/05/2026 09:14PM

No further problems noticed in monitoring, closing incident.

MONITORING 8 days ago - at 01/05/2026 12:46PM

The acquirer has reported a fix has been implemented and we are seeing transaction failures returning to normal amounts. We'll keep monitoring the situation.

IDENTIFIED 9 days ago - at 01/05/2026 08:48AM

The acquirer is working with Mastercard to fix the issues. We are seeing partial outage on the transactions. Waiting on a solution from the acquirer side.

We are sorry for the trouble caused by this!

INVESTIGATING 9 days ago - at 01/05/2026 08:21AM

We are seeing Mastercard transactions failing with Nets Finland acquiring. VISA seems unaffected. We are investigating.

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