Outage in Npay
Mobile network connectivity issues with payment terminals
Resolved MajorIncident Report
We are currently investigating this issue.
Components affected
Npay Telenor (Castles terminals)Trusted by 1000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
2 months ago - at 02/04/2026 03:29PM
This incident has been resolved.
MONITORING
2 months ago - at 02/04/2026 01:54PM
A fix has been implemented and we are monitoring the results.
INVESTIGATING
2 months ago - at 02/04/2026 12:11PM
Connections are reported operational
INVESTIGATING
2 months ago - at 02/04/2026 11:48AM
The issue is being investigated with Telenor. If possible, connect the terminal through a mobile phone hotspot, or other means, while the problem continues. Some merchants have reported successful reconnection after rebooting the device.
INVESTIGATING
2 months ago - at 02/04/2026 10:44AM
Payment terminals in Finland that use Telenor SIM for cellular connection are affected. Situation is being investigated.
INVESTIGATING
2 months ago - at 02/04/2026 10:19AM
We are currently investigating this issue.
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