Sample Incident - Slowness/Inability to Login

Incident is resolved, all clients are able to use speech recognition as well as customizations.

Speech traffic is ramping up as users are able to login again. We are monitoring for any database degradation as we return to normal volume.

Speech nodes are restarted. We see that users are able to start logging in again, and Auto-Text, Step-by-Step command performance are within a normal range.

We must restart our speech nodes after promoting the North Central database as the primary database. No speech recognition is occurring in the East data center. We expect restarting the speech nodes will take approximately 10 minutes.

We have identified the root cause of the issue and are performing a database fail over.

We are investigating an issue within our database that is cause a delay in logins. Users already logged in are able to continue using speech recognition services, but may or may not have access to Auto-Texts. Formal customer communications will be going out shortly.

We are currently investigating this issue.