Outage in Nuance Dragon Medical
DMO Authentication errors
Resolved MajorIncident Report
Microsoft is investigating a potential issue affecting Dragon Medical One (DMO) users who are using central authentication within our US datacenter.
This is currently under investigation and more details will be provided when information is available.
Components affected
Nuance Dragon Medical Dragon Medical One - LoginTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
2 months ago - at 02/12/2026 04:32PM
This incident has been resolved.
IDENTIFIED
2 months ago - at 02/12/2026 04:22PM
Microsoft has identified the service disruption affecting Dragon Medical One (DMO) Auth0 based SSO logins in our US datacenter.
Symptoms:
When launching DMO using Auth0 based SSO, users receive an error stating:
User Authentication Failed.
Note: Users who are already logged in will remain unaffected and can continue their sessions without interruption.
We apologize for any inconvenience and appreciate your continued partnership.
IDENTIFIED
2 months ago - at 02/12/2026 04:11PM
Microsoft has identified the service disruption affecting Dragon Medical One (DMO) Auth0 based SSO logins in our US datacenter.
Symptoms:
When launching DMO using Auth0 based SSO, users receive an error stating:
User Authentication Failed.
We apologize for any inconvenience and appreciate your continued partnership.
INVESTIGATING
2 months ago - at 02/12/2026 03:42PM
Microsoft is investigating a potential issue affecting Dragon Medical One (DMO) users who are using central authentication within our US datacenter.
This is currently under investigation and more details will be provided when information is available.
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Possible PMM Impact - 3 months ago
Possible DMO Impact - 4 months ago
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