Outage in Nuance Dragon Medical

DMO Authentication errors

Resolved Major

February 12, 2026 - Started 5 days ago - Lasted about 1 hour
Official incident page

Incident Report

Microsoft is investigating a potential issue affecting Dragon Medical One (DMO) users who are using central authentication within our US datacenter. This is currently under investigation and more details will be provided when information is available.

Components affected

Nuance Dragon Medical Dragon Medical One - Login

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Latest Updates ( sorted recent to last )

RESOLVED 5 days ago - at 02/12/2026 04:32PM

This incident has been resolved.

IDENTIFIED 5 days ago - at 02/12/2026 04:22PM

Microsoft has identified the service disruption affecting Dragon Medical One (DMO) Auth0 based SSO logins in our US datacenter.

Symptoms:

When launching DMO using Auth0 based SSO, users receive an error stating:
User Authentication Failed.

Note: Users who are already logged in will remain unaffected and can continue their sessions without interruption.

We apologize for any inconvenience and appreciate your continued partnership.

IDENTIFIED 5 days ago - at 02/12/2026 04:11PM

Microsoft has identified the service disruption affecting Dragon Medical One (DMO) Auth0 based SSO logins in our US datacenter.

Symptoms:
When launching DMO using Auth0 based SSO, users receive an error stating:
User Authentication Failed.

We apologize for any inconvenience and appreciate your continued partnership.

INVESTIGATING 5 days ago - at 02/12/2026 03:42PM

Microsoft is investigating a potential issue affecting Dragon Medical One (DMO) users who are using central authentication within our US datacenter.
This is currently under investigation and more details will be provided when information is available.

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