Outage in Nuance Dragon Medical
Possible DAX/Dragon Copilot Impact
Resolved MinorIncident Report
Summary AI Generated
Microsoft experienced a service disruption in their US Data Center that affected a subset of DAX Copilot and Dragon Copilot customers, causing delays in summary delivery for some encounters and order processing backlogs. The incident lasted 1.9 hours before Microsoft's engineering teams remediated the issue. All impacted notes were delivered and the orders backlog was processed once the service was restored.
Microsoft is investigating a service disruption in our US Data Center affecting a subset of DAX Copilot and Dragon Copilot customers.
Symptoms may include:
-Delay in summary delivery on some encounters. (If you are uncertain about impact and want to assess impact to your specific organization your Customer Service Manager (CSM) can assist).
Our engineering teams are actively working to identify the root cause and mitigate impact. We will provide additional updates as they become available.
We apologize for any inconvenience and appreciate your continued partnership while we work to return to normal service levels as quickly as possible.
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Latest Updates ( sorted recent to last )
RESOLVED
1 day ago - at 06/02/2026 07:41PM
Microsoft has remediated an issue affecting some Dragon Copilot and DAX Copilot users within your US datacenter region.
Symptoms may have included:
Delay in summary delivery on some encounters. If you are uncertain about impact and want to assess impact to your specific organization your Customer Service Manager (CSM) can assist.
All impacted notes have now been delivered.
The Orders backlog has been processed.
We apologize for any inconvenience and appreciate your continued partnership
MONITORING
1 day ago - at 06/02/2026 06:27PM
Microsoft has remediated an issue affecting some Dragon Copilot and DAX Copilot users within your US datacenter region.
Symptoms may have included:
Delay in summary delivery on some encounters. If you are uncertain about impact and want to assess impact to your specific organization your Customer Service Manager (CSM) can assist.
All impacted notes have now been delivered.
Note: There are potential delays with orders and backlog is being processed.
We apologize for any inconvenience and appreciate your continued partnership.
IDENTIFIED
1 day ago - at 06/02/2026 05:55PM
Microsoft is investigating an issue affecting some Dragon Copilot and DAX Copilot users within your US datacenter region.
Symptoms may include:
Delay in summary delivery on some encounters. If you are uncertain about impact and want to assess impact to your specific organization your Customer Service Manager (CSM) can assist.
Our engineering teams are actively working to identify the root cause and mitigate impact. We will provide additional updates as they become available.
We apologize for any inconvenience and appreciate your continued partnership while we work to return to normal service levels as quickly as possible.
INVESTIGATING
1 day ago - at 06/02/2026 05:48PM
Microsoft is investigating a service disruption in our US Data Center affecting a subset of DAX Copilot and Dragon Copilot customers.
Symptoms may include:
-Delay in summary delivery on some encounters. (If you are uncertain about impact and want to assess impact to your specific organization your Customer Service Manager (CSM) can assist).
Our engineering teams are actively working to identify the root cause and mitigate impact. We will provide additional updates as they become available.
We apologize for any inconvenience and appreciate your continued partnership while we work to return to normal service levels as quickly as possible.
Latest Nuance Dragon Medical outages
Possible DAX/Dragon Copilot Impact - 8 days ago
Possible Intermittent Analytics Impact - 17 days ago
Nebula delivery issues - about 1 month ago
DAX/Dragon Copilot for Epic Impact - about 1 month ago
Possible DAX/Dragon Copilot Impact - about 1 month ago
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