Outage in Nuance Dragon Medical
DAX Copilot for DMO failing to provide summary
Resolved MajorIncident Report
Summary AI Generated
DAX Copilot for Dragon Medical One (DMO) experienced a major incident lasting approximately 3 hours on August 13, 2026, during which clinicians were unable to receive completed AI-generated summaries — summaries either remained in a "writing" status, disappeared after upload, or were significantly delayed. Recordings themselves were not affected and no data was lost. Microsoft identified and mitigated the root cause, then successfully reprocessed all impacted encounters, restoring full summary availability for both affected and new recordings.
We are currently investigating this issue.
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Latest Updates ( sorted recent to last )
RESOLVED
10 days ago - at 08/13/2026 04:59PM
Microsoft has mitigated the root cause of the recent issue affecting DAX copilot for DMO customers and successfully reprocessed all impacted encounters.
The symptoms included:
- Summary unavailable
- summaries stay in "writing" status, or disappear after uploading the recording
- Delayed summary delivery
All encounters impacted by this incident have been recovered. At this time, summaries are available for any encounters impacted during this incident, and clinicians are able to successfully receive summaries after initiating new recordings using DAX Copilot for DMO.
Thank you for your patience and continued partnership.
IDENTIFIED
10 days ago - at 08/13/2026 02:49PM
Microsoft has mitigated the root cause of the recent issue affecting DAX copilot for DMO customers.
The symptoms included:
- Summary unavailable
- summaries stay in "writing" status, or disappear after uploading the recording
- Delayed summary delivery
At this time, clinicians are able to successfully receive summaries after initiating new recordings using DAX Copilot for DMO.
We are actively working to reprocess any encounters that were impacted by this incident to make the summaries available. There is no known data loss and impacted encounters will be successfully processed. We will provide additional communication to update the status of the recovery efforts.
Thank you for your patience and continued partnership.
INVESTIGATING
10 days ago - at 08/13/2026 02:21PM
Microsoft is investigating an issue affecting DAX Copilot for DMO customers.
The symptoms include:
- Summary unavailable
- summaries stay in "writing" status, or disappear after uploading the recording
- Delayed summary delivery
Clinicians are able to successfully record encounters, but the completed summary is not available or delayed after upload. There is no known data loss and impacted encounters will be successfully processed once this issue is mitigated.
Thank you for your patience and continued partnership.
INVESTIGATING
10 days ago - at 08/13/2026 02:00PM
We are currently investigating this issue.
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