Outage in Nuance Dragon Medical

[NMC-US] - EntraID SSO Login Failure to NMC

Resolved Minor

November 06, 2026 - Started 5 days ago - Lasted about 3 hours
Official incident page

Incident Report

Summary AI Generated

A Microsoft-side issue with Entra ID SSO prevented affected users from logging into Nuance Management Center (NMC) for approximately 3 hours. Only NMC access via Entra ID SSO was impacted; Dragon Medical One remained fully operational throughout. Microsoft remediated the issue with fixes rolled out regionally, restoring NMC login access for all affected users.

Microsoft has identified an issue with users unable to login to NMC using EntraID SSO authentication. Team is actively investigating the issue and will provide the updates as and when received. Note that this is only login failure to NMC and users who do not use this method are not impacted and also Dragon Medical One is fully operational. Thank you for your patience.

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Latest Updates ( sorted recent to last )

RESOLVED 5 days ago - at 11/06/2026 06:28PM

Microsoft has remediated an issue with users unable to login to NMC using EntraID SSO authentication.

Note that this is only login failure to NMC and users who do not use this method are not impacted and also Dragon Medical One is fully operational.

Thank you for your patience.

MONITORING 5 days ago - at 11/06/2026 06:26PM

MONITORING 5 days ago - at 11/06/2026 05:58PM

A fix has been implemented region wise and we are monitoring. US & CA NMC customers should be able to login to NMC with Entra ID. The other regions are being worked on and we will update accordingly.

Symptoms may have included: Issue with users unable to login to NMC using EntraID SSO authentication.

Note that this is only login failure to NMC and users who do not use this method are not impacted and also Dragon Medical One is fully operational.

Thank you for your patience.

MONITORING 5 days ago - at 11/06/2026 05:45PM

A fix has been implemented region wise and we are monitoring. US NMC customers should be able to login to NMC with Entra ID. CA is being worked on and the rest of the regions.

Symptoms may have included: Issue with users unable to login to NMC using EntraID SSO authentication.

Note that this is only login failure to NMC and users who do not use this method are not impacted and also Dragon Medical One is fully operational.

Thank you for your patience.

IDENTIFIED 5 days ago - at 11/06/2026 04:34PM

We are continuing the investigation on issue with users unable to login to NMC using EntraID SSO authentication. Team is actively investigating the issue and will provide the updates as and when received. Note that this is only login failure to NMC and users who do not use this method are not impacted and also Dragon Medical One is fully operational. Thank you for your patience.

IDENTIFIED 5 days ago - at 11/06/2026 03:32PM

IDENTIFIED 5 days ago - at 11/06/2026 03:29PM

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