Outage in Nuance Dragon Medical
Possible DAX/Dragon Copilot Impact
Resolved MinorIncident Report
Summary AI Generated
**Summary:** On September 14, 2026, DAX/Dragon Copilot users experienced intermittent issues launching the application and starting visit recordings, with errors such as "unable to launch Dax Copilot" and "Visit recording could not be started." The issue was inconsistent, with retry attempts often succeeding. The incident lasted approximately 4.7 hours before being resolved.
Microsoft is currently investigating an intermittent synthetics alert that may be indicative of impacting a customers ability to start recording.
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Latest Updates ( sorted recent to last )
RESOLVED
8 days ago - at 09/14/2026 07:23PM
This incident has been resolved.
IDENTIFIED
9 days ago - at 09/14/2026 03:11PM
Microsoft is currently investigating an issue that may be intermittently impacting Dax/Dragon Copilot users.
Symptoms may include
Users may experience error 'unable to launch Dax Copilot'
Users may experience error 'Visit recording could not be started'
Subsequent tries may be met with success as this is intermittent in nature.
We will provide additional updates as more information becomes available.
INVESTIGATING
9 days ago - at 09/14/2026 02:45PM
Microsoft is currently investigating an intermittent synthetics alert that may be indicative of impacting a customers ability to start recording.
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