Outage in Nuance Dragon Medical
Possible DAX/Dragon Copilot Impact
Resolved MinorIncident Report
Summary AI Generated
**Nuance Dragon Medical – DAX/Copilot Ambient Services Disruption** A brief 12-minute incident affected DAX/Dragon Copilot ambient services in the US region, where users encountered a "Visit recording could not be started" error. Epic R&D and Nebula TS investigated the issue, which impacted visit recording functionality. The incident was resolved and moved to monitoring status with no further action required.
Microsoft is currently investigating reports of an issue where users may be receiving an error of 'Visit recording could not be started'
Enginerring is engaged and more information will be provided as it becomes available.
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Latest Updates ( sorted recent to last )
RESOLVED
about 4 hours ago - at 11/11/2026 09:08PM
Microsoft has received the update that the issue has been updated to Monitoring. Without further updates, assume this incident is resolved.
INVESTIGATING
about 4 hours ago - at 11/11/2026 09:07PM
Microsoft has been informed that Epic R&D and Nebula TS are actively investigating an ongoing incident that initially appears to affect ambient services in the US region.
We will continue to share updates as they become available.
INVESTIGATING
about 4 hours ago - at 11/11/2026 08:59PM
Microsoft is currently investigating reports of an issue where users may be receiving an error of 'Visit recording could not be started'
Enginerring is engaged and more information will be provided as it becomes available.
Latest Nuance Dragon Medical outages
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DAX US2 - about 1 month ago
Possible DAX/Dragon Copilot Impact - about 2 months ago
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