Outage in Nuance Dragon Medical
Autosyling and Custom prompts are not being applied.
Resolved MinorIncident Report
Summary AI Generated
A 2.6-hour incident affected Dragon Copilot and Dax Copilot (DMO & Epic) in US and CA datacenters, where auto-styling and global custom prompts failed to apply automatically. Core functionality and note delivery were unaffected throughout, and users could manually apply these settings via the UI as a workaround. Microsoft identified and remediated the issue, with systems confirmed resolved and returned to monitoring.
Microsoft has identified an issue affecting users unable to apply auto-styling and global customer prompts. Team is investigating the issues and will provide more updates as and when we receive. NOTE: Note delivery is no impacted. Thank you for your patience.
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Latest Updates ( sorted recent to last )
RESOLVED
2 days ago - at 11/09/2026 02:00PM
Microsoft has remediated an issue affecting Dragon Copilot and Dax Copilot for DMO & Epic within our US and CA datacenters.
Symptoms may have included,
Users unable to apply auto-styling and global custom prompts.
During this incident, user could manually apply from user interface.
Team is monitoring the systems and will continue to do so.
NOTE: Core functionality and the note delivery is NOT impacted.
Thank you for your patience and continued partnership.
MONITORING
2 days ago - at 11/09/2026 01:13PM
Microsoft has remediated an issue affecting Dragon Copilot and Dax Copilot for DMO & Epic within our US and CA datacenters.
Symptoms may have included,
Users unable to apply auto-styling and global custom prompts.
During this incident, user could manually apply from user interface.
Team is monitoring the systems and will continue to do so.
NOTE: Core functionality and the note delivery is NOT impacted.
Thank you for your patience and continued partnership.
IDENTIFIED
3 days ago - at 11/09/2026 01:09PM
Microsoft is investigating an issue affecting Dragon Copilot and Dax Copilot for DMO & Epic within our US and CA datacenters where users are unable to apply auto-styling and global custom prompts. User can manually apply from user interface.
Team has identified the issue and remediation is being applied.
NOTE: Core functionality and the note delivery is NOT impacted.
Thank you for your patience and continued partnership.
IDENTIFIED
3 days ago - at 11/09/2026 12:53PM
Microsoft is investigating an issue affecting Dragon Copilot and Dax Copilot for DMO & Epic within our US and CA datacenters where users are unable to apply auto-styling and global custom prompts. User can manually apply from user interface.
Team has identified the issue and remediation is being applied.
NOTE: Core functionality and the note delivery is NOT impacted.
Thank you for your patience and continued partnership.
IDENTIFIED
3 days ago - at 11/09/2026 12:35PM
Microsoft is investigating an issue affecting Dragon Copilot and Dax Copilot for DMO & Epic within our US and CA datacenters where users are unable to apply auto-styling and global custom prompts. User can manually apply from user interface.
Team has identified the issue and remediation is being applied.
NOTE: Core functionality and the note delivery is NOT impacted.
Thank you for your patience and continued partnership.
IDENTIFIED
3 days ago - at 11/09/2026 12:05PM
Microsoft is investigating an issue affecting Dragon Copilot and Dax Copilot for DMO & Epic within our US and CA datacenters where users are unable to apply auto-styling and global custom prompts. User can manually apply from user interface.
Team is investigating and would provide update as and when received.
NOTE: Core functionality and the note delivery is NOT impacted.
Thank you for your patience and continued partnership.
IDENTIFIED
3 days ago - at 11/09/2026 11:54AM
Microsoft has identified an issue affecting users unable to apply auto-styling and global customer prompts. Team is investigating the issues and will provide more updates as and when we receive. NOTE: Note delivery is no impacted. Users can apply the settings via the user interface. Thank you for your patience.
IDENTIFIED
3 days ago - at 11/09/2026 11:25AM
Microsoft has identified an issue affecting users unable to apply auto-styling and global customer prompts. Team is investigating the issues and will provide more updates as and when we receive. NOTE: Note delivery is no impacted. Thank you for your patience.
Latest Nuance Dragon Medical outages
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DAX US2 - about 1 month ago
Possible DAX/Dragon Copilot Impact - about 2 months ago
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