Outage in Nuance Dragon Medical

DAX US2

Resolved Minor

October 09, 2026 - Started 23 days ago - Lasted about 1 hour
Official incident page

Incident Report

Summary AI Generated

A Microsoft infrastructure issue in a US region caused draft generation failures and delays for Dragon Copilot and DAX Copilot users beginning at 9:28 AM ET. The issue was mitigated at 10:30 AM ET, with all delayed drafts subsequently delivered. The incident was fully resolved within approximately 1.2 hours.

Microsoft has identified an issue affecting the users in one of the US regions. Symptoms- draft generation failures. Teams are working on this and will update as we have more information. Thank you for your patience.

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Latest Updates ( sorted recent to last )

RESOLVED 23 days ago - at 10/09/2026 03:26PM

This incident has been resolved.

MONITORING 23 days ago - at 10/09/2026 03:06PM

Microsoft has identified and mitigated an issue affecting Dragon Copilot and DAX Copilot users.

Symptoms:
Delay in draft generation.

Impact start time: 09:28 AM ET
Mitigation time: 10:30 AM ET

All drafts have now been delivered, and we are actively monitoring the system.

Thank you for your patience and continued partnership.

IDENTIFIED 23 days ago - at 10/09/2026 02:17PM

We are continuing to work on a fix for this issue.

IDENTIFIED 23 days ago - at 10/09/2026 02:16PM

Latest Nuance Dragon Medical outages

Security update: PHP Security vulnerabilities (CVE-2026-109618 and CVE-2026-109619) - 9 days ago

Possible DAX/Dragon Copilot Impact - about 2 months ago

Possible DAX/Dragon Copilot Impact - 2 months ago

Identified DAX/Dragon Copilot Impact - 2 months ago

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