Possible DAX/Dragon Copilot Impact

Microsoft has remediated the issue that was impacting DAX/Dragon Copilot for Physicians and Nurses related to a backend service dependency in our US datacenter environment.

Final Status: Before completing the failover revert, we confirmed that the earlier mitigation actions had restored users’ ability to load and access generated summaries through the user interface.

This is the final update on the incident.

Preliminary Root Cause: A datacenter supporting Dragon and DAX Copilot functionality experienced a power event, leading to impact.

We are continuing to monitor for any further issues.

Microsoft continues to actively address the issue impacting DAX/Dragon Copilot for Physicians and Nurses related to a backend service dependency in our US datacenter environment.

Current Status
We completed the failover to redundant service infrastructure, however our monitoring determined that the impact continued. Alongside this we confirmed that the power event impacting a datacenter supporting Dragon/DAX Copilot functionality has recovered and the impacted resources have been restored. As such, we are reverting the failover back to the previous known good configuration

Symptoms may include
• Dragon/DAX Copilot Standalone
o Users could continue to dictate and create recordings.
o Users could not access generated summaries through the UI.
o Recording/dictation and uploads are still expected to continue, and summaries would be available again once the service recovers.

• Embedded customers (Epic/EHR integrated):
o Summary delivery continued.
o Sidecar/UI experience may have been unavailable or intermittently impacted.
o Generated summaries were still expected to be delivered.

Ongoing Actions
Microsoft continues to closely monitor service health while completing recovery and validation activities. We remain focused on restoring all functionality and ensuring a stable customer experience.
We will provide additional updates as more information becomes available.
We apologize for any inconvenience this issue may have caused and appreciate your continued patience and partnership as we work to fully restore normal service levels.

Microsoft continues to investigate the issue impacting a backend service in our US Data Center affecting DAX/Dragon Copilot for Physicians and Nurses .

Symptoms may include
• Dragon/DAX Copilot Standalone
o Users could continue to dictate and create recordings.
o Users could not access generated summaries through the UI.
o Recording/dictation and uploads are still expected to continue, and summaries would be available again once the service recovers.
• Embedded customers (Epic/EHR integrated):
o Summary delivery continued.
o Sidecar/UI experience was unavailable.
o Generated summaries were still expected to be delivered.

Current Status
Our engineering teams are actively working to mitigate impact following the identified issue that a datacenter supporting Dragon and DAX Copilot functionality has experienced a power event. We are working to perform recovery operations to restore the affected compute resources while in parallel performing a failover to healthy infrastructure to restore service more quickly.

We will continue to monitor the situation and provide additional updates as they become available.
We apologize for any inconvenience and appreciate your continued partnership and patience while we work to return to normal service levels as quickly as possible.

We are continuing to work on a fix for this issue.

Microsoft is investigating a service disruption in our US Data Center affecting DAX/Dragon Copilot for Physicians and Nurses products.

Symptoms may include
• Dragon/DAX Copilot Standalone
o Users could continue to dictate and create recordings.
o Users could not access generated summaries through the UI.
o Recording/dictation and uploads are still expected to continue, and summaries would be available again once the service recovers.
• Embedded customers (Epic/EHR integrated):
o Summary delivery continued.
o Sidecar/UI experience was unavailable.
o Generated summaries were still expected to be delivered.

Our engineering teams are actively working to mitigate impact. We will provide additional updates as they become available.
We apologize for any inconvenience and appreciate your continued partnership while we work to return to normal service levels as quickly as possible.

Microsoft has identified and is actively troubleshooting an issue affecting Dax/Dragon Copilot products within our US datacenter.
More details will be provided when information is available.