Outage in Nuance Dragon Medical

Possible DAX/Dragon Copilot Impact

Resolved Minor

September 10, 2026 - Started 12 days ago - Lasted about 2 hours
Official incident page

Incident Report

Summary AI Generated

A service disruption affecting Dragon Medical One (DMO) and DAX Copilot for DMO impacted Auth0-based SSO logins in the US datacenter, preventing users from launching DMO and presenting a "User Authentication failed" error. The incident lasted approximately 1.9 hours before Microsoft remediated the underlying issue. The incident was fully resolved following a brief monitoring period with no further issues detected.

Microsoft has identified and is actively troubleshooting an issue affecting DMO and DAX Copilot for DMO within our US datacenter. More details will be provided when information is available.

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Latest Updates ( sorted recent to last )

RESOLVED 12 days ago - at 09/10/2026 09:10PM

This incident has been resolved.

MONITORING 12 days ago - at 09/10/2026 08:57PM

We are continuing to monitor for any further issues.

MONITORING 12 days ago - at 09/10/2026 08:53PM

Microsoft has remediated a service disruption affecting Dragon Medical One (DMO) and DAX Copilot for DMO Auth0 based SSO logins in our US datacenter.

Symptoms may have included:

When launching DMO using Auth0 based SSO, users receive an error stating:
- User Authentication failed; please contact your administrator

We apologize for any inconvenience this issue may have caused and appreciate your continued patience and partnership.

IDENTIFIED 12 days ago - at 09/10/2026 08:15PM

Microsoft has identified a service disruption affecting Dragon Medical One (DMO) and DAX Copilot for DMO Auth0 based SSO logins in our US datacenter.

Symptoms:

When launching DMO using Auth0 based SSO, users receive an error stating:
- User Authentication failed; please contact your administrator

We will provide additional updates as more information becomes available.
We apologize for any inconvenience this issue may have caused and appreciate your continued patience and partnership as we work to fully restore normal service levels.

IDENTIFIED 12 days ago - at 09/10/2026 07:26PM

We are continuing to work on a fix for this issue.

IDENTIFIED 12 days ago - at 09/10/2026 07:20PM

Microsoft has identified and is actively troubleshooting an issue affecting DMO and DAX Copilot for DMO within our US datacenter.
More details will be provided when information is available.

Latest Nuance Dragon Medical outages

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Identified DAX/Dragon Copilot Impact - 26 days ago

DAX Copilot for DMO failing to provide summary - about 1 month ago

Issue with Accessing the support team via Phone - about 1 month ago

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