Outage in Nuance Dragon Medical
Possible DAX/Dragon Copilot Impact
Resolved MinorIncident Report
Summary AI Generated
Dragon Copilot Desktop and DAX Copilot for Epic ambient users experienced intermittent launch failures, presenting errors such as "Ambient recorder failed to load," "Visit recording could not be started," and "Unable to Launch DAX Copilot." Microsoft identified and resolved the underlying issue, restoring normal application functionality. The incident spanned approximately 8 days before being fully resolved on August 12, 2026.
We are curretly investigating reports of issues launching Dragon Copilot/DAX Copilot application. More details will be provided shortly
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Latest Updates ( sorted recent to last )
RESOLVED
11 days ago - at 08/12/2026 06:30PM
This incident has been resolved.
MONITORING
19 days ago - at 08/04/2026 04:02PM
Microsoft has resolved an intermittent issue that affected some Dragon Copilot Desktop and DAX Copilot for Epic ambient users.
While the issue is no longer impacting users, we continue to monitor the environment and investigate the underlying root cause.
Impacted users may have experienced one of the following messages:
Ambient recorder failed to load
Visit recording could not be started
Unable to Launch DAX Copilot
Thank you for your patience and continued partnership.
IDENTIFIED
19 days ago - at 08/04/2026 02:45PM
Microsoft has identified an issue affecting Dragon Copilot Desktop and DAX Copilot for Epic ambient users.
Dragon Copilot Desktop and DAX Copilot in Epic launch fails with one of the following messages:
Ambient recorder failed to load
Visit recording could not be started
Unable to Launch Dax Copilot
Engineers are currently engaged and working toward remediation.
Thank you for your patience and continued partnership.
INVESTIGATING
19 days ago - at 08/04/2026 02:10PM
We are curretly investigating reports of issues launching Dragon Copilot/DAX Copilot application. More details will be provided shortly
Latest Nuance Dragon Medical outages
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Error Code: SerializationFailure Details: Unexpected token - about 1 month ago
Error Code: SerializationFailure Details: Unexpected token - about 1 month ago
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