Outage in Nuance Dragon Medical
Issue with Accessing the support team via Phone
Resolved MinorIncident Report
Summary AI Generated
Nuance Dragon Medical's phone support line was unavailable for approximately 23 hours, preventing customers from reaching the technical support team by phone. During the outage, users were directed to alternative contact methods such as the Nuance Community Portal and chat. Microsoft identified and resolved the issue, restoring the phone support line to normal operation.
Microsoft has been made aware of an issue that is impacting customer being able to call and contact support. This is being investigated. At this time please continue to use the other avenues for support access to include the Community Portal and Chat where available.
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Latest Updates ( sorted recent to last )
RESOLVED
10 days ago - at 08/13/2026 05:37PM
Microsoft has mitigated the issue preventing calls from being received by the support team. The technical support line is functioning as expected. Thank you for your patience and continued partnership.
IDENTIFIED
11 days ago - at 08/13/2026 01:32AM
Microsoft has identified the issue preventing calls from being received by the support team and continues to work on remediation. At this time, it is encouraged that other methods of contacting support be utilzied such as the Nuance Community Portal.
IDENTIFIED
11 days ago - at 08/13/2026 01:32AM
Microsoft has identified the issue preventing calls from being received by the support team and continues to work on remediation. At this time, it is encouraged that other methods of contacting support be utilzied such as the Nuance Community Portal.
INVESTIGATING
11 days ago - at 08/12/2026 06:32PM
Microsoft has been made aware of an issue that is impacting customer being able to call and contact support. This is being investigated. At this time please continue to use the other avenues for support access to include the Community Portal and Chat where available.
Latest Nuance Dragon Medical outages
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Error Code: SerializationFailure Details: Unexpected token - about 1 month ago
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