Outage in Nuance Dragon Medical
Possible DAX/Dragon Copilot Impact
Resolved MinorIncident Report
Summary AI Generated
Microsoft experienced a 25-minute outage affecting DAX Copilot for EPIC users in US datacenters, where subsequent recordings failed to generate new drafts. The issue impacted Nuance Dragon Medical's DAX/Dragon Copilot products, preventing users from creating documentation from their recorded sessions. Microsoft resolved the issue and committed to providing a detailed impact analysis within 10 days.
Microsoft is investigating an issue affecting DAX Copilot for EPIC users within our US datacenters.
Symptom:
Subsequent recordings are failing to generate new drafts.
Microsoft is actively working on remediation and will provide more information as soon as it is available.
Thank you for your patience and continued partnership.
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Latest Updates ( sorted recent to last )
RESOLVED
8 days ago - at 05/27/2026 05:59PM
Microsoft has resolved an issue affecting Dax/Dragon Copilot products within our US datacenter.
A detailed analysis for the impact will be available within the next 10 days.
IDENTIFIED
8 days ago - at 05/27/2026 05:40PM
Microsoft is investigating an issue affecting DAX Copilot for EPIC users within our US datacenters.
Symptom:
Subsequent recordings are failing to generate new drafts.
Microsoft is actively working on remediation and will provide more information as soon as it is available.
Thank you for your patience and continued partnership.
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