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Outage in Nuance Dragon Medical

Nebula delivery issues

Resolved Minor
April 28, 2026 - Started 5 days ago - Lasted 5 minutes
Official incident page

Incident Report

Summary AI Generated

Microsoft experienced an intermittent issue affecting Epic Nebula customers using DAX and Dragon Copilot services, causing delayed summaries for users. The incident impacted Nuance Dragon Medical delivery systems and lasted approximately 5 minutes. Microsoft worked jointly with Epic to investigate and resolve the root cause of the delivery problems.

Microsoft is actively investigating an intermittent issue impacting Epic Nebula customers using DAX and Dragon Copilot. We are working jointly with Epic to identify the root cause. We expect to provide an update shortly regarding the scope of impact and recommended next steps. Known intermittent symptoms include: -- Summaries delayed We will share additional updates as soon as more information is confirmed. We apologize for the disruption and appreciate your continued partnership while we work to resolve this issue.

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Latest Updates ( sorted recent to last )
INVESTIGATING 5 days ago - at 04/28/2026 05:28PM

Microsoft is actively investigating an intermittent issue impacting Epic Nebula customers using DAX and Dragon Copilot. We are working jointly with Epic to identify the root cause.

We expect to provide an update shortly regarding the scope of impact and recommended next steps.

Known intermittent symptoms include:
-- Summaries delayed

We will share additional updates as soon as more information is confirmed.

We apologize for the disruption and appreciate your continued partnership while we work to resolve this issue.

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