Outage in Nuance Dragon Medical
Possible DAX/Dragon Copilot Impact
Resolved MinorIncident Report
Summary AI Generated
A service disruption in Microsoft's US datacenter affected DAX/Dragon Copilot, preventing users from logging in and displaying errors such as "Unable to launch DAX Copilot" and "Dragon Copilot is currently unavailable." The incident lasted approximately 13 hours before Microsoft mitigated the issue and restored normal service, with impacted audio queued for reprocessing. Users who remained logged in during the outage were advised to log out and back in to ensure optimal performance.
Microsoft has identified and is actively troubleshooting an issue affecting Dax/Dragon Copilot products within our US datacenter.
More details will be provided when information is available.
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Latest Updates ( sorted recent to last )
RESOLVED
22 days ago - at 07/02/2026 05:22PM
This incident has been resolved.
MONITORING
23 days ago - at 07/02/2026 05:52AM
Microsoft has identified and mitigated a service disruption in our US Data Center affecting Dragon and DAX Copilot customers.
Symptoms may have included
Unable to login to DAX Copilot
Error message stating "Unable to launch DAX Copilot"
Error message stating "Dragon Copilot is currently unavailable"
Our engineering teams are continuing to closely monitor the service to ensure stability and that all impacted audio is successfully reprocessed.
At this time all services are returned to normal.
Note: Users who were already logged in, we recommend logging out and back in to ensure optimal application performance
We apologize for any inconvenience and appreciate your continued partnership
MONITORING
23 days ago - at 07/02/2026 05:15AM
Microsoft has identified and mitigated a service disruption in our US Data Center affecting Dragon and DAX Copilot customers.
Symptoms may have included
Unable to login to DAX Copilot
Error message stating "Unable to launch DAX Copilot"
Error message stating "Dragon Copilot is currently unavailable"
Our engineering teams will continue to closely monitor the service to ensure stability .
We apologize for any inconvenience and appreciate your continued partnership
IDENTIFIED
23 days ago - at 07/02/2026 04:18AM
Microsoft has identified and is actively troubleshooting an issue affecting Dax/Dragon Copilot products within our US datacenter.
More details will be provided when information is available.
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