Outage in Nuance Dragon Medical
DAX/Dragon Copilot for Epic Impact
Minor
April 28, 2026 - Started 5 days ago
Official incident page
Official incident page
Incident Report
Microsoft is actively investigating an intermittent issue impacting Epic Nebula customers using DAX and Dragon Copilot. We are working jointly with Epic to identify the root cause.
We expect to provide an update shortly regarding the scope of impact and recommended next steps.
Known intermittent symptoms include:
- Summaries being delayed
We will share additional updates as soon as more information is confirmed.
We apologize for the disruption and appreciate your continued partnership while we work to resolve this issue.
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Latest Updates ( sorted recent to last )
MONITORING
5 days ago - at 04/28/2026 08:58PM
Microsoft has mitigated the issue impacting Epic Nebula customers using DAX and Dragon Copilot. Summaries are now being successfully delivered to Epic.
We apologize for the disruption and appreciate your continued partnership while we worked to resolve this issue.
IDENTIFIED
5 days ago - at 04/28/2026 05:28PM
Microsoft is actively investigating an intermittent issue impacting Epic Nebula customers using DAX and Dragon Copilot. We are working jointly with Epic to identify the root cause.
We expect to provide an update shortly regarding the scope of impact and recommended next steps.
Known intermittent symptoms include:
- Summaries being delayed
We will share additional updates as soon as more information is confirmed.
We apologize for the disruption and appreciate your continued partnership while we work to resolve this issue.
Latest Nuance Dragon Medical outages
Nebula delivery issues - 5 days ago
Possible DAX/Dragon Copilot Impact - 5 days ago
Possible DAX/Dragon Copilot Impact - 17 days ago
Possible NMC Impact - 19 days ago
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