Outage in Nuance Dragon Medical
DAX/Dragon Copilot for Epic Impact
Resolved MinorIncident Report
Summary AI Generated
An intermittent issue affected Epic Nebula customers using DAX and Dragon Copilot, causing delayed summaries for medical documentation. Microsoft worked jointly with Epic to identify and resolve the root cause over approximately 6 days. The issue was mitigated and summaries resumed successful delivery to Epic systems.
Microsoft is actively investigating an intermittent issue impacting Epic Nebula customers using DAX and Dragon Copilot. We are working jointly with Epic to identify the root cause.
We expect to provide an update shortly regarding the scope of impact and recommended next steps.
Known intermittent symptoms include:
- Summaries being delayed
We will share additional updates as soon as more information is confirmed.
We apologize for the disruption and appreciate your continued partnership while we work to resolve this issue.
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Latest Updates ( sorted recent to last )
RESOLVED
about 1 month ago - at 05/04/2026 02:51PM
This incident has been resolved.
MONITORING
about 1 month ago - at 04/28/2026 08:58PM
Microsoft has mitigated the issue impacting Epic Nebula customers using DAX and Dragon Copilot. Summaries are now being successfully delivered to Epic.
We apologize for the disruption and appreciate your continued partnership while we worked to resolve this issue.
IDENTIFIED
about 1 month ago - at 04/28/2026 05:28PM
Microsoft is actively investigating an intermittent issue impacting Epic Nebula customers using DAX and Dragon Copilot. We are working jointly with Epic to identify the root cause.
We expect to provide an update shortly regarding the scope of impact and recommended next steps.
Known intermittent symptoms include:
- Summaries being delayed
We will share additional updates as soon as more information is confirmed.
We apologize for the disruption and appreciate your continued partnership while we work to resolve this issue.
Latest Nuance Dragon Medical outages
Possible DAX/Dragon Copilot Impact - 1 day ago
Possible DAX/Dragon Copilot Impact - 8 days ago
Possible Intermittent Analytics Impact - 17 days ago
Nebula delivery issues - about 1 month ago
Possible DAX/Dragon Copilot Impact - about 1 month ago
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