Outage in Nuance PowerShare

PowerShare - Push to PACS Delays

Resolved Minor
July 30, 2024 - Started 11 months ago - Lasted about 2 hours
Official incident page

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Outage Details

Issue: We are investigating service issues on the PowerShare network. Platform: PowerShare Network - (https://www1.nuancepowershare.com) Behavior: Users may experience any of the following: + Delays when pushing images to PACS Images: Users are encouraged to wait on re-pushing images to PACS as we are processing through a backlog of pushed images.
Components affected
Nuance PowerShare PowerShare Platform
Latest Updates ( sorted recent to last )
RESOLVED 11 months ago - at 07/30/2024 03:21PM

This incident has been resolved.

MONITORING 11 months ago - at 07/30/2024 02:45PM

Remediation complete.

We are continuing to monitor for further impact.

Facilities still experiencing delays pushing images to PACS are encouraged to restart their Accelerator Gateway (AGW) service.

MONITORING 11 months ago - at 07/30/2024 12:58PM

Issue: We are investigating service issues on the PowerShare network.

Platform: PowerShare Network - (https://www1.nuancepowershare.com)

Behavior: Users may experience any of the following:
+ Delays when pushing images to PACS

Images: Users are encouraged to wait on re-pushing images to PACS as we are processing through a backlog of pushed images.

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