Outage in Nutshell

False positives from Google phishing detection

Resolved Minor
August 29, 2023 - Started about 1 year ago - Lasted about 1 month
Official incident page

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Outage Details

We are investigating an issue where some customers using Google Workspace had emails sent from Nutshell falsely detected as phishing. We believe that it has been resolved for new outbound messages, and we are investigating potential side effects, including messages regarding rate limiting.
Components affected
Nutshell application
Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 10/12/2023 04:16PM

This incident has been resolved.

MONITORING about 1 year ago - at 08/30/2023 03:06PM

We have implemented a change to our email click system, and are monitoring it to ensure reliable delivery.

INVESTIGATING about 1 year ago - at 08/29/2023 02:35PM

We are investigating an issue where some customers using Google Workspace had emails sent from Nutshell falsely detected as phishing. We believe that it has been resolved for new outbound messages, and we are investigating potential side effects, including messages regarding rate limiting.

Latest Nutshell outages

Nutshell login unavailable - 11 months ago
Outage of www.nutshell.com - about 1 year ago
Nutshell errors - over 2 years ago
Experiencing access issues - over 2 years ago

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