Outage in Nutshell
Nutshell outage
Resolved MinorIncident Report
At approximately 7:15 ET, Nutshell performance began to decline until the app was unavailable. Our team identified an issue with AWS, our infrastructure provider. As of 8:20am, we completed a configuration change to work around the identified problems. Nutshell is currently up and running, and we are monitoring further developments from AWS.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
5 days ago - at 10/20/2025 09:29PM
Nutshell has been performing at optimal levels for several hours. We continue to monitor for any issues that might result from our infrastructure provider. Our team will perform a retrospective to identify ways to mitigate future issues and learn from this experience. No data was lost during this event.
MONITORING
5 days ago - at 10/20/2025 04:04PM
We have deployed additional resources and Nutshell is now performing quickly. We are continuing to monitor issues from AWS that may impact Nutshell availability.
IDENTIFIED
5 days ago - at 10/20/2025 02:53PM
As of 10:50am, Nutshell is running slower than expected. We are currently working with AWS to add more resources.
MONITORING
5 days ago - at 10/20/2025 12:30PM
At approximately 7:15 ET, Nutshell performance began to decline until the app was unavailable. Our team identified an issue with AWS, our infrastructure provider. As of 8:20am, we completed a configuration change to work around the identified problems. Nutshell is currently up and running, and we are monitoring further developments from AWS.
Latest Nutshell outages
Investigating reports of slowness - about 1 month ago
Public website unavailable - 5 months ago
App performance and access issues - 7 months ago
Experiencing access issues - 12 months ago
Nutshell login unavailable - almost 2 years ago
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