Outage in Nutshell
Database Issue
Resolved MajorIncident Report
We've identified an issue with one of our database clusters, which is causing Nutshell to be unavailable for some customers. Our team is actively investigating and the status will be updated as this progresses. Thank you for your patience.
Components affected
Nutshell application Nutshell Marketing outgoing email Nutshell Click-to-call Nutshell IntelligenceTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
5 days ago - at 09/29/2026 02:04AM
This incident has been resolved.
MONITORING
5 days ago - at 09/28/2026 07:34PM
We are continuing to monitor for any further issues.
MONITORING
5 days ago - at 09/28/2026 07:32PM
We have applied several changes and are seeing improved responses. We are continuing to monitoring the results.
INVESTIGATING
5 days ago - at 09/28/2026 06:49PM
We've identified an issue with one of our database clusters, which is causing Nutshell to be unavailable for some customers. Our team is actively investigating and the status will be updated as this progresses. Thank you for your patience.
Latest Nutshell outages
Database Upgrade - 3 months ago
Slowdown & delays for some customers - 4 months ago
Database upgrade - 6 months ago
Nutshell outage - 12 months ago
Investigating reports of slowness - about 1 year ago
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