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Outage in Nylas

US & EU: Elevated Errors for iCloud Accounts Due to Ongoing Apple Outage

Resolved Major
June 24, 2025 - Started 10 months ago - Lasted about 4 hours
Official incident page

Incident Report

We are currently observing elevated error rates (5XX responses) when interacting with iCloud accounts via the Nylas API. This issue is caused by an external outage affecting Apple services, and is impacting calendar, email, and contact operations for iCloud users. Our systems remain stable and operational. We will continue to monitor the situation and provide updates as more information becomes available from Apple. For the latest status from Apple, please refer to their System Status page. (https://www.apple.com/support/systemstatus/)

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Latest Updates ( sorted recent to last )
RESOLVED 10 months ago - at 06/25/2025 12:47AM

Apple has confirmed that all iCloud services are now operational following an outage earlier today that impacted several features from roughly 2:36 PM ET to 7:00 PM ET.

Our systems are stable, but transient 5XX errors may persist briefly as caches and connections fully recover. Users should experience a return to normal functionality, though signing out and back in can help resolve any lingering issues.

We are continuing to monitor the situation and will provide further updates if needed. For full incident details from Apple, see their System Status page. https://www.apple.com/support/systemstatus/

IDENTIFIED 10 months ago - at 06/24/2025 08:51PM

We are currently observing elevated error rates (5XX responses) when interacting with iCloud accounts via the Nylas API.

This issue is caused by an external outage affecting Apple services, and is impacting calendar, email, and contact operations for iCloud users.

Our systems remain stable and operational. We will continue to monitor the situation and provide updates as more information becomes available from Apple.

For the latest status from Apple, please refer to their System Status page. (https://www.apple.com/support/systemstatus/)

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