Outage in nyris

INFRA-3077

Resolved Major

October 15, 2025 - Started 7 months ago - Lasted about 8 hours
Official incident page

Incident Report

We experienced an issue causing our API to return empty search results. Our team is working to restore the system to a healthy state, and search functionality will gradually return to normal. We’re continuing to monitor the situation closely as recovery progresses.

Components affected

nyris Visual search

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Latest Updates ( sorted recent to last )

RESOLVED 7 months ago - at 10/15/2025 02:04PM

The issue affecting search results has been resolved, and the system is now fully operational. We’ve implemented a fix and are continuing to monitor performance to ensure everything remains stable.

MONITORING 7 months ago - at 10/15/2025 09:20AM

The system has been restored to a healthy state, and search is working. We will continue investigating the root cause and monitoring the situation.

INVESTIGATING 7 months ago - at 10/15/2025 06:16AM

Latest nyris outages

Partial outage on the hybrid search context model - 6 months ago

INFRA-3087 - 7 months ago

Elevated error rates - over 1 year ago

DEV-2783 Recommend API returns empty result sets - almost 2 years ago

NYRIS-6007 Occasional timeouts when using visual search or recommendations - over 2 years ago

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